Working at Zetland Court
106-128 Alumhurst Road, Bournemouth, BH4 8HU
Operated by The Royal Masonic Benevolent Institution Care Company
66 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel proud and well-supported with strong management and training, but weekend staffing shortages and no structured activities programme hold it back."
Safety & Risk
7/10
✓
2022 targeted inspection: Assured on infection prevention including PPE use, staff testing, vaccinations, and outbreak contingency plans.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said 'This is the best place to work' and were proud of their work.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Relatives commented staffing had been problematic at weekends with agency use, though positions were now filled.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received personalised training from an in-house trainer and spoke highly of the support.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff spoke highly of the registered manager who in turn spoke highly of the team.
Programmes
3/10
✕
Per 2018 comprehensive inspection: People supported to carry out activities they enjoyed including masonic activities.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine personal care.
Per 2018 comprehensive inspection: People had been supported to carry out activities they enjoyed including masonic activities.
Staffing is adequate but nothing special, with some agency workers and weekend shortages.
Per 2018 comprehensive inspection: One relative told us: 'Staff levels are generally ok, but at the weekend they are not good.' They also commented on the use of agency staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews