Working at Z & M Care Limited - 4-10 Lyndhurst Road

Staff had completed training in safeguarding and knew how to recognise the signs of potential abuse. Medicines continued to be managed safely... Accidents and incidents were recorded, and steps continued to be taken to minimise the risk.

People told us there were enough staff to meet their needs, our observations and records such as rotas confirmed this. The provider used feedback from staff and observations to adjust staffing levels when people's needs change.

Staff were encouraged to study for vocational qualifications in health and social care. Staff had access to training that was specific to people needs such as additional training in dementia, dementia medicines and diabetes.

Staff told us they felt supported, records showed they had regular supervision and annual appraisals. People consistently told us that the manager was approachable and present in the home.

A structured activities programme was available to people including external entertainers, a daily 'posh restaurant' experience, therapy dog with high school volunteers, regular afternoon tea party, reminiscence activities, exercise games such as hula and target games, arts and crafts.