Working at Z & M Care Limited -12 Lyndhurst Road
12 Lyndhurst Road, Hove, BN3 6FA
Operated by Z & M Care Limited
7 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.1/10
Key Finding
"Stable long-serving staff and supportive approachable managers create a positive environment, although activities rely on sharing the coordinator from the home next door."
Safety & Risk
8/10
✓
Staff had completed training in safeguarding and knew how to recognise the signs of potential abuse. Staff knew what actions to take... People's risks were identified and assessed appropriately. Medicines were managed safely.
Staff Culture
8/10
✓
Staff felt supported by the managers... Staff were complimentary about the support they received from the care manager, a support worker told us '[care manager] is very approachable, I can phone him on the weekends.'
Staffing Levels
9/10
✓
The registered manager told us that agency staff were not ever used as having a consistent well-known staff group was important to meet people's needs; many staff had worked for the service for up to 20 years.
Training & Dev
8/10
✓
Staff were encouraged to study for vocational qualifications in health and social care. New staff followed the Care Certificate... Many staff completed a national vocational qualification in prompting independence and care. Staff received regular supervision and an annual appraisal.
Management
8/10
✓
Staff felt supported by the managers and felt confident that any suggestions or concerns would be listened to and acted upon.
Programmes
6/10
✓
People also go to the park, do inhouse activities such as music and world culture sessions, photography, exercises and pub games. People had participated in arts and crafts sessions... The adjoining home had an activities coordinator for five days a week, these structured activities were freely available.
Points to consider
Activities are regular and varied but shared with the home next door using their coordinator, with no specialist programmes or staff training in therapies unique to this home.
The adjoining home had an activities coordinator for five days a week, these structured activities were freely available to the people in 12 Lyndhurst Road.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews