Working at York Road
31 York Road, Sutton, SM2 6HL
Operated by Together for Mental Wellbeing
14 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive managers with an open-door policy and strong safety practices, although staff training lacks specialist courses and activities need a dedicated coordinator."
Safety & Risk
8/10
✓
People were kept safe. Staff demonstrated they knew how to raise safeguarding concerns and were aware of the processes to follow in order to keep people safe. The administration of medicines was managed in a safe way.
Staff Culture
7/10
✓
Staff members told us they felt supported by the registered manager and the deputy manager. They told us they were able to be involved by making suggestions and improvements within the service. 'The managers have an open-door policy.'
Staffing Levels
6/10
✓
Staffing levels were good and appropriate to ensure people's needs were met in a safe, timely and consistent way. Staff who said, 'We have good numbers of staff on each shift here.'
Training & Dev
6/10
✓
Staff received a wide range of training that covered the essential areas of their work although they told us this could be widened to include more specialist training.
Management
8/10
✓
People and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued. Feedback was used to support quality service developments.
Programmes
6/10
✓
Staff told us they worked hard to support people to become more integrated into the community by encouraging and supporting activities such as further education, volunteering work and sports.
Points to consider
Only standard training covering the basics, and staff say they want more specialist courses which are planned but not yet available.
Staff received a wide range of training that covered the essential areas of their work although they told us this could be widened to include more specialist training.
No dedicated activities coordinator or named specialist programmes, so the role focuses on life skills support rather than varied creative enrichment.
People had a structured personalised care and support plan. These involved learning skills as well as taking part in activities which they enjoyed and wanted to do.
Staffing levels are adequate with good shift coverage, but no details on staff retention or agency use to show it's exceptional.
There were appropriate numbers of staff on duty to meet people's needs. The staff rotas we inspected confirmed this as did staff who said, 'We have good numbers of staff on each shift here.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews