Working at York Lodge

People received safe care and support from staff who had been appropriately recruited, trained to recognise signs of abuse or risk and understood what to do to safely support people. We observed medicines being given safely... Accidents and incidents were documented and learning took place.

One staff member said, 'It's really lovely here, everyone works as a team to make sure we support people in the safest and best way.' Another said, 'I really enjoy working here, we all work as a team.' Staff felt supported and valued.

There were enough staff to meet people's needs. The provider used a dependency tool to determine staffing levels. Staffing levels were regularly reviewed... Staff shortfalls had been planned for and their shifts covered by permanent staff or on a rare occasion agency staff.

Staff had recently attended a dementia course which staff said, 'Really good, I learnt a lot,' and 'Really good training, lots of new ideas about how to communicate with people using technology.' Staff received regular supervisions with their line manager.

The activity programme was varied and included floor skittles, exercise sessions, art and crafts, pet therapy and one to ones... A Wishing tree had been introduced... trips out happened at least twice a week to places of interest or shopping trips.