Working at York House
180-182 York Way, Watford, WD25 9RX
Operated by Dunne Trading Limited
13 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"Staff feel supported by the manager, but risks aren't properly assessed, incidents go unreported and there's no activities programme."
Safety & Risk
2/10
✕
Risks to people had not always been assessed and staff did not always report incidents. Some risk assessments were missing or lacked detail and incidents had not been investigated.
Staff Culture
6/10
✓
Staff spoke positively about working at the service and they felt supported by the registered manager. A member of staff said, 'I receive support from the managers of the service and know who to contact should I have concerns. [Manager] is very understanding and supportive.'
Staffing Levels
4/10
!
The service did not have suitably trained staff at night. There was 1 member of staff on shift at night, but they were not trained in medicine administration.
Training & Dev
3/10
✕
The registered manager had not ensured enough staff were trained in medicines administration and competency checks were not completed.
Management
4/10
!
The registered manager did not have oversight of incidents at the service. We identified some were not reported by staff and when they were, no investigations were completed.
Programmes
2/10
✕
People had very limited support with activities, and no one had any goals. During our visit, no activities were planned, and people were sitting in communal areas with no stimulation.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care and tasks.
People had very limited support with activities, and no one had any goals. During our visit, no activities were planned, and people were sitting in communal areas with no stimulation.
Risks to residents aren't fully assessed and accidents aren't reported or investigated properly.
Some risk assessments were missing or lacked detail... Staff did not always report incidents. Two incidents had been reported; these had not been investigated.
Big gaps in staff training like medication skills and no checks to make sure staff can do their jobs safely.
The registered manager had not ensured enough staff were trained in medicines administration and competency checks were not completed.
AI Generated
CQC Inspection Overview
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews