Working at York House

Resident risks aren't fully assessed, accidents aren't always reported or investigated, and medication safety has gaps like no night staff trained to give meds.

Risks to people had not always been assessed and staff did not always report incidents. The registered manager had not ensured enough staff were trained in medicines administration and competency checks were not completed.

Only one staff member covers nights and they aren't trained for medication, staff say it's not enough if something happens.

The service did not have suitably trained staff at night. There was 1 member of staff on shift at night, but they were not trained in medicine administration. A member of staff told us, 'For nights, one person is not enough'.

No real activities programme or goals for residents, so the job is mostly routine personal care tasks with little variety or creativity.

People had very limited support with activities, and no one had any goals. The service did not always support or encourage people to take part in social activities relevant to their interests.