Working at York House
Old Bank Road, Dewsbury, WF12 7AH
Operated by Highgate Care Services (Yorkshire) LTD
36 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel well supported in a positive environment with good training, but inconsistent oversight and low staffing levels need attention."
Safety & Risk
6/10
✓
Overall, medicines were safely managed, and we did not find any medication errors. However, we continued to find areas where records required additional information.
Staff Culture
6/10
✓
Staff told us they felt well supported and described a positive working environment.
Staffing Levels
5/10
!
There were enough staff with the right skills, qualifications, and experience. However, staff told us they felt staffing levels were low.
Training & Dev
6/10
✓
Managers ensured staff received training and regular supervision to maintain high-quality care.
Management
4/10
!
additional work was required to ensure appropriate and consistent oversight was in place at all times.
Programmes
5/10
!
There were activities happening at the home. However, when the activities coordinator was not working, staff told us they did not always had time to do many activities with people.
Points to consider
Manager is supportive but does not always document actions taken on staff concerns or ensure audits spot issues.
we found examples where the registered manager had supported staff with issues they had raised, but this was not documented.
Staffing matches the needs assessment on paper but care staff say levels feel low at times.
staff told us they felt staffing levels were low at times.
Activities happen with a coordinator but staff lack time to do much when she is off so the role stays routine.
when the activities coordinator was not working, staff told us they did not always had time to do many activities with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews