Working at York House
47 Norwich Road, Dereham, NR20 3AS
Operated by Black Swan International Limited
43 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety and supportive management with good training, but staffing sometimes falls below planned levels."
Safety & Risk
8/10
✓
2020 IPC inspection: 'We were assured that the provider was...' on preventing infections, PPE, testing, outbreak management; 2019: good safeguarding training, risk assessments, safe medicines.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'staff told us... they worked well as a team. Staff told us that management were open, welcoming and responsive'.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'Staff told us that on occasion there were fewer staff on shift than had been planned'.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'regular core training... encouraged to undertake additional training... champions in continence, medication, nutrition, infection control' and routine supervisions.
Management
7/10
✓
Per 2019 comprehensive inspection: 'The registered manager... undertaking a medicine round... daily walk around... to foster a sense of team working'; 2020: providers' team worked alongside staff during COVID.
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'activities co-ordinator... started planning and delivering a varied programme of activities based on people's suggestions and wishes'.
Points to consider
Staff numbers sometimes drop below planned levels for shifts, even though care held up.
Staff told us that on occasion there were fewer staff on shift than had been planned but people and relatives told us this did not impact on the quality of care people received.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews