Working at Yoakley House Care Home
Yoakley House, Margate, CT9 4AH
Operated by Michael Yoakley's Charity
31 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported and motivated by approachable managers, but a lack of details on staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
Policies were in operation to safeguard people from abuse and available to staff. Staff told us about different types of abuse and were comfortable to report any concerns they had to the registered manager, deputy manager or provider.
Staff Culture
8/10
✓
Staff told us the management team were approachable and supportive and always available to give them advice and guidance. One staff member told us, 'I feel they [registered manager] listens when need to blow off steam'.
Staffing Levels
6/10
✓
There were enough staff on duty who knew people well to meet their needs and support them to do things for themselves.
Training & Dev
7/10
✓
Staff received regular one to one supervisions to discuss their practice, wellbeing and any areas for improvement and an annual appraisal which included discussing plans for their future development.
Management
8/10
✓
Staff felt supported by the registered manager and deputy manager, they were motivated and enthusiastic about their roles. A senior member of staff was always available to provide the support and guidance staff needed.
Programmes
6/10
✓
People continued to take part in a range of activities and pastimes they had enjoyed before moving into the service, including sport and crafts. One person told us, 'The activities here are very good, bingo and chair exercise'.
Points to consider
Staffing is adequate with enough staff to meet needs without rushing, but no details on staff retention or agency use.
There were enough staff on duty who knew people well to meet their needs and support them to do things for themselves.
Activities include bingo, quizzes and chair exercises with a coordinator, but no specialist programmes to make the role more varied.
An activities plan was in place and included visits from outside entertainers. On the day of our inspection the activities coordinator was not working at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews