Last updated: 10 February 2026
"Staff feel supported in a positive culture with strong safety practices, but uncertainties around staff retention and limited one-to-one activities need attention."
Risks recorded accurately and monitored regularly; staff trained in safeguarding, knew how to report concerns; incidents reviewed to learn lessons, e.g. falls referral.
Improved ethos and culture reflected in staff feedback; 'The level of support from all of them has just been amazing. They have been so easy to approach and really understanding.'
There were enough staff in place to ensure people remained safe and have their needs met. We observed good levels of staffing throughout the inspection.
Staff completed thorough induction with Care Certificate; training in moving and handling, learning disability support, catheter care, safeguarding, diabetes and falls awareness.
The registered manager and owner had taken proactive action in response to issues; staff said 'They always listen, and are good at communication. They will sort things out.'
Per 2020 comprehensive inspection: activity manager five mornings a week with exercise classes, bingo, visiting animals, crafts, seasonal parties, church services, school visits.
Staff numbers are enough for safe care with good levels seen, but no info on agency workers or staff staying long-term.
There were enough staff in place to ensure people remained safe and have their needs met. We observed good levels of staffing throughout the inspection.
Activities run by a coordinator with group games, crafts and outings, but limited one-to-one time for some people in older report.
Per 2020 comprehensive inspection: activity manager had half an hour a day for one-to-one across all residents; records showed infrequent chats or nail-care.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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