Last updated: 10 February 2026
"Supportive management, good training and a positive atmosphere, but limited activities and adequate staffing hold it back."
Medicines managed safely with up-to-date records and stock checks at handover; minor issue with some creams not labelled on opening.
We observed a good atmosphere in the service; staff were attentive, knew people well and demonstrated encouragement for new activities.
We observed enough staff on shift to support people how and when they would like to be supported in and outside the home.
Staff had received training in mandatory topics such as first aid and fire safety; some had completed National Vocational Qualifications; full induction and Care Certificate provided.
People spoke positively about the registered manager: 'She is real nice and organised.' Manager sought feedback through surveys, meetings and reviews.
People supported with outings, personal shopping, holidays and family visits; one person travelled abroad yearly.
Only basic outings, shopping and holidays mentioned, no activities coordinator or structured programme so the job is mostly routine care.
One person spoke of outings and activities, other people we spoke with said they went out to do personal shopping and went on holidays.
Staffing is adequate to cover shifts but nothing special, no details on team stability or low agency use.
We observed enough staff on shift to support people how and when they would like to be supported in and outside the home. One relative told us, 'When I have been there always seems enough staff.'
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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