Working at Yew Trees

People and families felt staff were able to keep them safe. Risks were assessed and mitigated as much as possible. Systems were in place to enable lessons to be learnt when things went wrong. Medicines were safely managed.

One member of staff commented, 'The staff are a good bunch. Things are more stable with the staff team and we work together.' Staff told us they felt able to raise concerns and make suggestions within team meetings and supervisions.

The service had sufficient staff to meet people's needs. Whilst there was some agency staff use, a consistent team of staff were mainly available to provide continuity of care for people. Staff told us they felt the staffing at the home had improved.

Staff completed a variety of ongoing training. Staff told us, 'We get training all the time.' and 'Training covers everything you need.'

Staff told us they felt well supported and records showed staff received individual and group supervision. One staff member told us, 'I feel supported. If I need to talk to anyone, I can talk to any of the seniors or the registered manager.'

An activity worker supported people to engage in a range of activities, both individually and in groups. We were told external visits, such as entertainers would be arranged, and various themed events were held throughout the year.