Last updated: 9 February 2026
"Reasonable safety and activities to reduce isolation, but poor staff training, shortages with high turnover, and lack of management support hold it back."
Risk assessments and care plans did not contain enough guidance for staff to know how to respond to people's challenging behaviour or to keep them safe.
Staff told us there was a culture of blame within the service. Most staff gave us negative feedback about the management of the service.
People, their relatives and staff told us there were not enough staff working at the service. [...] due to a high turnover of staff they were unable to build meaningful relationships.
People, their relatives and staff told us that staff were not always trained well enough to meet people's specific needs.
Staff told us they did not always feel supported by the registered manager and they were not always listened to while raising concerns with the management team.
Per 2018 comprehensive inspection: Activities were arranged by the service, with individual programs developed working on reducing people's isolation individually.
Staff lack training for specific mental health needs and challenging behaviours.
People, their relatives and staff told us that staff were not always trained well enough to meet people's specific needs.
Not enough staff on shifts and high turnover make workloads heavy and relationships hard to build.
People, their relatives and staff told us there were not enough staff working at the service. [...] high turnover of staff
Staff do not feel supported by the manager or safe raising concerns.
Staff told us they did not always feel supported by the registered manager and they were not always listened to while raising concerns with the management team.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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