Last updated: 10 February 2026
"Staff feel supported in an open culture with strong safety systems and a core team who know residents well, although new monitoring systems are not yet fully embedded."
Systems were in place to protect people from abuse or the risk of harm. Staff had received safeguarding training and told us about the steps they would take to keep people safe
The management team adopted an open culture of learning and growth. All staff were responsible for the ongoing improvement of the service
There were enough staff recruited with a range of skills and experience to support people. People were supported by a core staff team who knew them well
Staff received a thorough induction, ongoing training, and supervision to support them in their roles
Staff felt supported by an open culture which was modelled by the registered manager. Staff comments included, '[The registered manager] has done admirably, and she has [staff's] full support'
Per 2020 comprehensive inspection: There was an activity co-ordinator in post who tailored activities to people's preferences, needs and interests. People enjoyed board games, arts and crafts
Leadership is competent and staff feel supported but new monitoring systems for things like accident trends are not fully embedded yet
some of these systems had not fully been embedded as more time was needed. Such as, quarterly analysis of trends from accidents and incidents
Staff numbers are adequate with a core team but they use agency staff who get introduced to residents and monitored
Agency staff were introduced to people and people were provided choice in the gender of staff providing them care. ... feedback systems were developed to monitor agency staff
Recruitment checks are mostly done right now but records are not always fully complete
Pre-employment checks of staff were completed, however not always thoroughly recorded
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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