Last updated: 9 February 2026
"A visible approachable manager and strong safety practices keep people protected, although staff stability is unclear and training remains basic."
People were kept safe from harm because staff understood how to protect them from abuse. The service worked well with other agencies to do so. Staff recognised incidents and reported them appropriately.
People liked the staff who supported them. People enjoyed laughing and joking with the staff on duty.
The service had enough appropriately skilled staff to meet people's needs and to keep them safe.
Staff were trained in how to identify and report abuse and knew how to apply it.
The registered manager was visible in the service, approachable and took a genuine interest in what people and staff had to say.
People told us they enjoyed a variety of activities in the local community. One person told us they had enjoyed a visit to the cinema to watch a film of their choice. People also told us about concerts they had enjoyed.
Staff numbers meet needs but no details on team stability or agency use.
The service had enough appropriately skilled staff to meet people's needs and to keep them safe.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
Staff had been trained to manage medicines safely.
Staff and residents get along well but no strong evidence of exceptional team spirit or staff feeling valued.
People enjoyed laughing and joking with the staff on duty.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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