Last updated: 10 February 2026
"Supportive management, stable long-term staff and positive team culture shine through, but training lacks specialist courses and activities need a dedicated coordinator."
Personalised risk assessments in people's care plans... A delegated 'medication champion', carried out audits... action was taken to reduce the risk.
Staff described the positive culture of the service where they felt valued... 'more of a team,' approach.
Family carers told us there were enough staff to meet people's individual needs... good consistency of staff... 'A lot have been there a long time…got to want to do it'
Staff induction procedures and ongoing training, supervision and support... The service had just instigated the Care Certificate for staff new to care.
Everyone we spoke with were complimentary about the registered manager and provider... One staff member told us the provider does, 'An amazing job, …they go beyond with their support.'
Staff supported people to join in with activities... bowling, swimming, crazy golf, cinema shows... learning new skills... making their bed and sweeping up.
Staff get standard induction and Care Certificate training, but no specialist courses or funded qualifications for career growth.
The service had just instigated the Care Certificate for staff new to care. As it was new to the service, the registered manager had enrolled all staff... to keep up to date with best practice.
Varied community outings like bowling and cinema plus skill building like cooking, but no dedicated activities coordinator or innovative programmes.
bowling, swimming, crazy golf, cinema shows, '[Family member] really enjoys the shows, and is looking forward to the pantomime... developing their activity of daily living skills... making their bed and sweeping up.'
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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