Last updated: 10 February 2026
"Staff feel supported in a positive culture with good activities and safety, but no registered manager and staffing shortages during absences hold it back."
2022: We were assured that the provider was using PPE effectively and safely, accessing testing for staff, preventing infections, and meeting COVID-19 vaccination requirements for staff.
Per 2019 comprehensive inspection: Staff members said they had been supported in their work by the manager. Staff members spoke positively about the culture of the service.
Per 2019 comprehensive inspection: All the staff we spoke with told us that at times of care staff absence such as for sickness or holidays, there were not enough staff to meet people's needs.
Per 2019 comprehensive inspection: Staff had largely received training to ensure they had skills and knowledge to meet people's needs, and further specialist training was planned to be provided on people's health conditions.
Per 2019 comprehensive inspection: The service did not have a manager registered with the Care Quality Commission. The current manager has applied to be the registered manager.
Per 2019 comprehensive inspection: There was evidence of art and cooking activities and games, activity bags, outings to gym, cinema, garden centres; a person providing activities. 2022: Staff had time to spend with people talking and supporting them with activities of their choice.
No permanent manager registered at the time, even though the acting one was applying and praised by staff.
The service did not have a manager registered with the Care Quality Commission. The current manager has applied to be the registered manager. (Per 2019)
Staff said there were not always enough of them on shift when people called in sick or on holiday, so care got delayed.
All the staff we spoke with told us that at times of care staff absence such as for sickness or holidays, there were not enough staff to meet people's needs. (Per 2019)
Only standard training and induction done, specialist training for health needs was planned but not fully in place.
Some staff had not received specialist training in people's health conditions. The regional director submitted evidence after the inspection visit that there was a plan to ensure care staff undertook this training. (Per 2019)
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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