Last updated: 9 February 2026
"Staff receive strong training on moving and handling and people get safe medicines support, but management missed issues with recruitment checks and following up feedback."
People were supported safely, and staff understood the risks associated with people's care. People received safe support with their medicines and learning was taken from any incidents or accidents that occurred.
Staff felt supported by the management team. One staff member informed us, 'I can always approach the manager. She is a good listener and does understand.'
Staff told us staffing levels were sufficient to support people living at the home. We saw that staff attended to peoples' requests for support promptly.
The home had employed a physiotherapist to provide guidance and support around people's mobility needs. They provided regular training to staff around moving and handling.
The provider had systems in place to monitor the quality of the service. However, these systems had not identified the shortfalls we found at the inspection in relation to recording of actions taken following feedback from people and oversight of some aspects of recruitment.
The home had a dedicated team of staff who supported people with group activities. People were also offered access to external entertainers who visited the home.
Manager missed some problems like gaps in staff recruitment checks and not following up on feedback properly.
these systems had not identified the shortfalls we found at the inspection in relation to recording of actions taken following feedback from people and oversight of some aspects of recruitment.
Staffing levels are sufficient but one worker said they need to increase sometimes for outings and day trips.
One member of staff informed us that they thought staffing levels needed to increase at times to enable people to go out on day trips.
No specialist activity programmes or partnerships mentioned, just regular group activities and entertainers.
The home had a dedicated team of staff who supported people with group activities. People were also offered access to external entertainers who visited the home.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp