Working at Yarborough House RCH

Not enough staff at busy times, leaving communal areas unstaffed and everyone rushed.

There were not enough staff to meet people’s needs at busy periods and communal areas were often unstaffed. Staff were very busy, and interactions were task based.

Medication errors and unsafe practices like wrong timing and poor disposal.

People’s medicines were not always administered as prescribed. ... Processes for the return and disposal of medicines were not robust.

No real activities programme, just TV or colouring when staff have time.

There was a lack of activities and social stimulation for people. ... During the visit the only activities available for people was the TV, the radio and some colouring in.