Last updated: 10 February 2026
"Staff feel valued with strong leadership, good training and a family culture, but regular agency use and no activities coordinator are drawbacks."
Per 2020 inspection: We were assured that the provider was meeting shielding and social distancing rules, using PPE effectively and safely, accessing testing, and promoting safety through layout and hygiene practices. Per 2019: Systems were in place for recording and acting on incidents and accidents.
Per 2019 comprehensive inspection: One staff member told us, 'They are very nice, easily approachable, as managers you do not fear to approach them. We are like a family here.'
Per 2019 comprehensive inspection: Staffing was planned flexibly to meet people's needs to ensure there was always enough staff. A relative told us, 'I think [staff] are coping very well'.
Per 2019 comprehensive inspection: Records showed staff had completed training in various areas and covered, for example, moving and handling, infection control, first aid and specialist training in epilepsy, challenging behaviour and diabetes. Staff said they felt well supported in their roles and received regular supervision.
Per 2019 comprehensive inspection: Staff felt valued and listened to by the registered manager and deputy manager. Staff enjoyed working for the service and told managers do a good job. A staff member told us, 'They lead the service and staff well.'
Per 2019 comprehensive inspection: Each person had an individual weekly activity plan detailing how they liked to spend their time. This included activities such as going out in the community, attending a day centre, going to the park, arts and crafts and swimming.
Enough staff overall but regular agency use means some workers do not know residents as well.
Per 2019 comprehensive inspection: 'Regular staff are well trained, but agency staff may not know them [people who used the service] as well.' Per 2020: 'Agency staff were regularly used by the service'
Activities programme has variety like outings and crafts but no dedicated coordinator or specialist approaches.
Per 2019 comprehensive inspection: 'activities such as going out in the community, attending a day centre, going to the park, arts and crafts and swimming.' A relative told us they felt the service would benefit from more activities in the home, such as art and music therapy.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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