Working at Wytham House

Staff get frustrated when there are not enough carers on shift, like only three and a half for two units if someone calls in sick

Staff told us, “I am frustrated if there are not enough staff, we only have three and a half over these two Units and one other until 3pm and if someone is sick it is very difficult”

People got put at risk from poor ways of moving them because risk assessments lacked clear guidance

we observed 2 incidents where people were put at risk of harm due to poor moving and handling techniques

Checks and audits miss key issues like incidents and outdated records so problems build up

The governance systems in place had not identified and addressed the concerns found during inspection. Audits did not always capture incidents