Last updated: 9 February 2026
"Strong safety practices with incident learning and engaging activities like music therapy and outings, although not all staff feel valued."
Incidents were recorded and analysed for themes and patterns to consider how the risk of similar incidents happening again was reduced. Any lessons that were learnt from incidents were shared with staff at meetings.
Action was being taken to address what the provider considered to be disappointing results to parts of a staff survey where only nine out of 26 staff reported that they 'always felt valued'.
People were supported by sufficient numbers of experienced staff who had the right skills. We saw that staff were always available and they responded to people's requests very quickly.
Staff received the training they required to do their jobs and they also received regular supervision where they were given feedback about their performance.
The registered manager was supported by the provider's operations manager. Both monitored the quality of the service. Feedback from a staff survey was acted upon to improve staff experience of working at the service.
A new activity, music therapy, had recently been introduced. This had proved popular... People were supported to go to the cinema, concerts, sports events and places of interest to them, such as the seaside... visiting a pottery making event.
Not all staff always feel valued, based on their survey where only about a third said they did.
only nine out of 26 staff reported that they 'always felt valued'
Staff numbers meet needs with experienced workers on shift, but no details on low turnover or avoiding agency staff.
There were enough staff to meet people's needs
Only standard training to do the job plus regular supervision, no specialist courses or funded qualifications.
Staff received the training they required to do their jobs and they also received regular supervision
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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