Last updated: 10 February 2026
"Strong safety and responsive management with staff ideas acted on, but some refresher training needed and unclear staff retention."
Staff showed good knowledge of their roles in managing any potential safeguarding issues... People's medicines were managed safely... The service had processes in place to learn from events or incidents.
One staff member said, 'We have the chance to make suggestions at team meetings and we are not ever worried about raising things.' Staff told us their suggestions were discussed and the registered manager worked with them to put them into action.
People were cared for by sufficient numbers of staff. One staff member said, 'We feel we have the time to do what (care) is required.'
Staff received training for their roles. However, the registered manager was aware some staff required refresher training and was working with these staff to ensure they completed the updates in a timely way.
Relatives told us the registered manager and her team were open and responsive... 'Any concerns we might have can be raised with [Registered Manager]. She is reliable and will get back to you...'
Per 2019 comprehensive inspection: Activities were planned by the service's activity staff member... craft sessions... We have our own mini bus here. We go out... to the seafront for fish and chips.
Some staff need refresher training to get fully up to date.
the registered manager was aware some staff required refresher training and was working with these staff to ensure they completed the updates in a timely way.
Staff numbers are enough to meet needs, but no details on team stability or agency use.
People were cared for by sufficient numbers of staff. One staff member said, 'We feel we have the time to do what (care) is required.'
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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