Working at Wyndham Manor Care Home
Wyndham Street, Cleator Moor, CA25 5AN
Operated by Wyndham Court Limited
68 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Good activities keeping people engaged and enough staff on shift, but no permanent manager, training gaps and safeguarding issues hold it back."
Safety & Risk
3/10
✕
An effective safeguarding system was not fully in place. It was not always clear how safeguarding concerns were reported, recorded, investigated and analysed. Records did not always evidence that an effective system was in place to ensure medicines were managed safely.
Staff Culture
4/10
!
We received mixed feedback from staff about their wellbeing at work. Some staff felt supported; others felt more support was needed. Some staff told us that the culture at the service was not always positive.
Staffing Levels
5/10
!
There were sufficient staff deployed at the time of the assessment to meet people’s needs. Agency staff were sometimes used.
Training & Dev
3/10
✕
Prior to our assessment, supervision and appraisal meetings had not been carried out as planned, and where they had been carried out, issues identified had not always been followed up. There were gaps and shortfalls in staff knowledge and skills.
Management
2/10
✕
The registered manager was on leave at the time of our inspection. The deputy manager was providing management cover with support from the senior management team.
Programmes
6/10
✓
There were 2 activities coordinators deployed. Various activities were carried out during our site visits and people appeared engaged and interested in the activities.
Points to consider
No permanent manager in post right now, just deputy covering with help from seniors.
The registered manager was on leave at the time of our inspection. The deputy manager was providing management cover with support from the senior management team.
Training and supervisions not happening as planned, with gaps in skills like catheter care and mental capacity.
Prior to our assessment, supervision and appraisal meetings had not been carried out as planned... There were gaps and shortfalls in staff knowledge and skills in relation to areas such as catheter care, the Mental Capacity Act (2005) and nutrition.
Safeguarding concerns not always recorded properly and lessons from incidents not shared with staff, plus shortfalls in medication handling.
Staff had recorded 2 safeguarding incidents which were not recorded in the accident and incidents log or safeguarding log... Records did not always evidence that an effective system was in place to ensure medicines were managed safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews