Last updated: 10 February 2026
"Strong safety practices and good staff training, but no registered manager and adequate staffing hold it back."
Safeguarding incidents were reported to us when needed and to the local authority safeguarding team. Medicines were managed safely so that people received their medicines as the prescriber intended. Falls and any other incidents in the service were reviewed to look for any themes or trends.
Staff feedback about the manager was positive. One staff member said, '[Name] is a good manager. I know that I can approach them at any time, she is very helpful.'
Sufficient numbers of staff were employed to meet people's needs.
Per 2019 comprehensive inspection: Staff had received training to support people using the service and more specialist training in matters such as dementia, medicines and mental capacity. Staff told us they were supported by the management team and received one to one supervision sessions.
The service was being managed by a manager in the absence of a registered manager.
Per 2019 comprehensive inspection: There was a programme of activities at the service, there was a newly appointed activities coordinator. Activities included games, films, music, reminiscence, exercises, visiting entertainers and outings.
No permanent manager in place, as the current one is not registered with the regulator yet.
The service did not have a manager registered with the Care Quality Commission. The service's manager was currently in the process of registering with the Care Quality Commission.
Staffing is adequate but nothing special, with no info on low agency use or stable team.
There were enough staff on the day of inspection to support people's care needs in a timely manner.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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