Last updated: 9 February 2026
"Supportive management and positive culture where staff feel valued and safe, but limited activities without coordination and routine staffing and training hold it back."
Risks to people's well-being were assessed, recorded and staff were aware of these. The provider had a system to record accidents and incidents, we saw appropriate action had been taken where necessary.
The registered manager promoted a positive, transparent and open culture where staff worked well as a team. Staff told us they felt listened to and valued.
There was enough staff to support people's needs. One staff member said, 'We have plenty of staff at the moment'.
Staff completed an induction and shadowed experienced staff before working alone. Staff were well supported in their roles and had regular one to one meetings with their line manager (supervision).
Staff spoke positively about the registered manager. Comments included; 'She [registered manager] is very good. She listens and take action' and 'This is a good organisation with a good manager who supports us'.
People had access to a wide range of individual, meaningful activities.
No activities coordinator or specialist programmes mentioned, so the role is mostly routine personal care with some individual activities on top.
People had access to a wide range of individual, meaningful activities.
Staffing is adequate and sufficient but nothing special like low agency use or long team retention.
There was enough staff to support people's needs. One staff member said, 'We have plenty of staff at the moment'.
Only standard training with induction and supervision, no specialist courses or funded qualifications for career growth.
Staff completed an induction and shadowed experienced staff before working alone. Staff were well supported in their roles and had regular one to one meetings with their line manager (supervision).
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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