Working at Wyncourt Nursing Home

Where incidents occurred, the provider had a system in place to review and learn from these to prevent reoccurrence.

Staff told us they felt appreciated and valued and spoke positively about the level of support they received. Comments included, 'The teamwork at Wyncourt is unique, everyone pulls together and supports each other whatever their job role is'

Staff numbers meant staff had the time to spend with people without feeling rushed and were able to meet people's needs in a holistic and meaningful manner.

The provider ensured staff received training appropriate for their role and tailored to meet each person's individual needs for example PEG feed which allows nutrition, fluids and/or medications to be put directly into the stomach, catheterisation, phlebotomy and palliative care.

People, relatives and staff told us the service was led by an exceptional management team and their visions and values were at the heart of the service.

People benefitted from a variety of activities, events and trips out that were organised to help reduce social isolation and enhance their health and wellbeing. There were extremely strong links with the local community, which people valued.