Working at Wykeham House
21 Russells Crescent, Horley, RH6 7DJ
Operated by Barchester Healthcare Homes Limited
76 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff feel well supported in a positive culture with good training and activities, but inconsistent safety records and weak management oversight hold it back."
Safety & Risk
4/10
!
Records of the medical decision agreed with people to not attempt resuscitation when it may be clinically futile to attempt to do so were not always clear and consistent... meaning there is a risk that staff may not have the correct information in an emergency.
Staff Culture
6/10
✓
Staff told us they felt well supported, empowered to develop and that Wykeham House had a positive culture to work within. One staff member told us, 'This is the main thing I am happy here; we are a very good team as staff residents and family.'
Staffing Levels
5/10
!
The inspection identified staffing levels were satisfactory. Staff rotas reflected staffing requirements and bank staff were used where necessary. However, we received feedback from relatives that they did not always feel there were enough staff at weekends.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff received appropriate training. One staff member told us, 'I love all the training and do as much as I possibly can.' Regular supervisions were carried out.
Management
4/10
!
Quality assurance processes were not always effective to provide managerial oversight of systems and drive improvements. Audits of care plans and incidents and accidents were not always thorough.
Programmes
6/10
✓
The registered manager had recruited a new activities coordinator and told us, 'Life enrichment for people has improved since new activities coordinator has started.' Residents have been involved in choosing activities and there was a focus on joint activities across separate units.
Points to consider
Do not resuscitate records are sometimes inconsistent across files, so staff might not know what to do in an emergency.
Records of the medical decision agreed with people to not attempt resuscitation... were not always clear and consistent... risk that staff may not have the correct information in an emergency.
Managers do not always spot trends in accidents or check records thoroughly, so issues can slip through.
There was a lack of oversight of trends in incidents and accidents to establish potential service wide improvements. Audits of care plans and incidents and accidents were not always thorough.
Relatives and residents say there are not enough staff at weekends.
People and their relatives told us they had concerns about staffing levels at weekends.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews