Working at Wychbury Care Home
350-352 Hagley Road, Stourbridge, DY9 0QY
Operated by Wychbury Care Services Limited
42 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Relatives value the always-available manager and staff enjoy a supportive culture with strong safety, although staff retention and specialist training are lacking."
Safety & Risk
8/10
✓
the provider had taken appropriate action to assess and act on any identified risks relating to the environment... The registered manager and provider had been proactive in addressing the risk
Staff Culture
8/10
✓
Staff told us they were supported by the management team... One staff member told us, 'The management are lovely, the staff are lovely, and the people are just amazing. We laugh everyday.'
Staffing Levels
6/10
✓
We saw that there were sufficient numbers of staff to support people. Staff were visible in communal areas and people were supported in a timely way where needed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: provider had a good system to monitor all staff and had regular and refresher training... New staff were... completing... The Care Certificate.
Management
8/10
✓
People and their relatives spoke positively about the registered manager... 'If I ever have to speak to her [registered manager], she is always available'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'We have entertainment... Children come in from a nursery... animals... miniature ponies... cinema, theatre and things going on in the garden.'
Points to consider
Staffing is adequate with enough staff on duty, but no details on low turnover or minimal agency use to keep workloads light.
We saw that there were sufficient numbers of staff to support people.
Only standard training like Care Certificate and refreshers with supervisions, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: New staff were well supported and... completing a nationally recognised qualification, The Care Certificate... regular supervision and an annual appraisal
Regular activities like animal visits, nursery children, and entertainment add variety, but no activities coordinator or specialist programmes mentioned.
Per 2019 comprehensive inspection: 'We have entertainment and we have people come in to do exercises with us', 'Children come in from a nursery... animals... miniature ponies'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews