Working at Wulfrun Rose Nursing Home

Staffing gets stretched so call bells take time to answer and residents sometimes wait for help.

We received mixed views on staffing levels... 'There are not enough staff. I press the call bell to get help, but it can take a while.' A staff member commented, 'Sometimes this means people have to wait for their care.'

Medication records have gaps like missing instructions for as-needed drugs and unsigned cream applications.

where people were prescribed medicines 'as required' there was not always guidance in place... Staff were not consistently documenting... multiple missed signatures on people's medicines records.

Managers' quality checks miss issues like medication problems and infection control slips.

The quality checks completed in the home were not always effective in identifying areas where improvements were required... Quality assurance tools had failed to identify concerns around staff's infection control practices.