Working at Wrottesley Park House Care Home

People were protected from potential abuse as procedures were in place and followed. Medicines were managed safely. The registered manager... gave us examples of how safeguarding concerns and incidents were reviewed... including... a medicines administration error.

Staff told us they felt listened to in these meetings and were able to share information and concerns which would be considered. Staff we spoke with felt supported by the management team. Staff told us they were happy working within the home and felt they were treated fairly.

We reviewed the training matrix, and this confirmed staff training was up to date... including mandatory training and training that was specific to people’s individual needs... Oliver McGowan training and Makaton.

A relative said, “Both [Name] and [Name] are very involved in the care here. I see the registered manager serving lunches. If I have mentioned my relations catheter needs adjusting, it’s done straight away by the registered manager himself. It’s excellent leadership”.