Last updated: 10 February 2026
"Excellent management, training and supportive culture, although adequate staffing lacks spare capacity and activities need more specialist programmes."
Staff had received training to understand abuse and were confident to recognise and report it. Risks were being managed effectively. Incidents were monitored... to minimise reoccurrence.
Staff told us they felt very well supported by each other and by the management team. 'We are an excellent team and work closely together.'
There were enough staff to support people to receive the support they required. Staff provided flexible support... a core group of consistent staffing enabled this.
Staff said they received excellent training opportunities and training was relevant to their role. 'I feel I am offered extensive training for anything I suggest.'
The registered manager was approachable and proactive... Staff told us, '(They are) the best management team I've ever worked for. It's an amazing place to work.'
People had opportunities to engage in activities... Staff supported people... raising money for charities... walked up the Wrekin... 'Our Journey' book... Mexican night, Chinese New Year.
Staffing is adequate with enough staff and a consistent core team, but nothing about low agency use or spare capacity for unhurried care.
There were enough staff to support people to receive the support they required. Staff provided flexible support at times when people needed it. a core group of consistent staffing enabled this to happen.
Activities include cultural events, charity walks and fundraising, but no specialist programmes or dedicated coordinator to make the role more varied.
celebrated Chinese New Year... walked up the Wrekin to raise money for a mental health awareness charity... Staff had produced a book called 'Our Journey' which showed... achievements... community based.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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