Working at Wrekin Cottage - Telford (West Midlands)
Forbes Close, Telford, TF7 5LE
Operated by HF Trust Limited
16 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff are well-trained and feel supported by approachable management, but no permanent manager and basic activities hold it back."
Safety & Risk
6/10
✓
People were safe as the infection, prevention and control procedures had been revised by the provider and effectively implemented.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff members we spoke with told us they found the management team supportive and approachable. One staff member said, 'I am very happy with the support I get. The management team are very approachable, and I can go to them with anything.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People told us, and we saw, there were enough staff to safely and promptly support them when they required assistance.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: People were supported by a well-trained staff team who felt supported by the provider and the management team. Staff members we spoke with told us they received regular support and supervision sessions.
Management
2/10
✕
The service did not have a registered manager in post at the time of the inspection. However, the provider was actively recruiting for this position.
Programmes
4/10
!
Per 2019 comprehensive inspection: People told us they enjoyed the activities they took part in... At this inspection, we saw people attending day services, helping to prepare lunch, playing games and completing puzzles.
Points to consider
No permanent manager in post, area managers are covering day to day running.
The service did not have a registered manager in post at the time of the inspection. However, the provider was actively recruiting for this position.
Only basic activities like games, puzzles and cooking, no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: we saw people attending day services, helping to prepare lunch, playing games and completing puzzles.
Staffing is adequate but nothing special, no details on low agency use or high staff retention.
Per 2019 comprehensive inspection: People told us, and we saw, there were enough staff to safely and promptly support them when they required assistance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews