Last updated: 10 February 2026
"Strong team culture and safety practices with good leadership and morale, although occasional agency staff and basic training hold it back."
Staff had received training in how to keep people safe from abuse. They knew how to raise concerns both with the service and to external health and social care organisations.
Staff commented that they all worked together and approached concerns as a team. A member of staff told us, 'I love working here. We're a good team, we communicate really well.'
Feedback from people and staff was they felt the service had enough staff and our own observations supported this.
Systems of staff development including one to one supervision meetings and annual appraisals were in place.
The provider and staff had worked hard to develop good leadership. Quality monitoring systems had been embedded and morale was good amongst the staff team.
There was a varied range of activities on offer which included, music, arts and crafts, quizzes, exercise and one to one time.
Staffing is adequate but they call in cover for sickness and leave, so some shifts might have agency workers.
We were told staff would be contacted to cover shifts in circumstances such as sickness and annual leave.
Only standard training like safeguarding and induction, no specialist courses or funded qualifications.
Staff had received training in looking after people, including safeguarding, health and safety, equality and diversity.
Activities are basic like arts, crafts, music and quizzes, nothing specialist to make the role more varied.
There was a varied range of activities on offer which included, music, arts and crafts, quizzes, exercise and one to one time.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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