Last updated: 9 February 2026
"Staff feel well supported by management with good training and open communication, but staffing vacancies and agency use need addressing."
Since the onset of the pandemic, there had been no confirmed or suspected cases of people using the service having contracted COVID-19... We were assured that the provider was making sure infection outbreaks could be effectively prevented or managed.
Staff told us they felt well supported in their roles... Staff said they had honest and open communication about how the service was running... recent team away day, which had been really positive. (Per 2019 comprehensive inspection)
The registered manager was actively recruiting to ten vacant support worker posts... Staff told us a small core group of bank and agency staff were used to ensure continuity. Staff told us this was improving with the ongoing recruitment of new staff. (Per 2019 comprehensive inspection)
Specialist training was in place to ensure staff could support people effectively. This included epilepsy training and supporting people to eat and drink safely. Staff received regular supervision and an annual appraisal. Staff had opportunities to complete recognised care and management qualifications. (Per 2019 comprehensive inspection)
Staff spoke positively about the registered manager. It was evident they were supported in their roles with good lines of communication. The registered manager actively supported people working alongside the staff team. (Per 2019 comprehensive inspection)
People were supported to take part in social activities in Wraxall Road and the community. Annual holidays were arranged... External providers of entertainment visited the home regularly such as musicians, animal therapy, and expressive arts. (Per 2019 comprehensive inspection)
Staffing is adequate and safe but they are still recruiting to fill ten vacant care worker posts and use a small core group of bank and agency staff.
The registered manager was actively recruiting to ten vacant support worker posts... small core group of bank and agency staff were used to ensure continuity. (Per 2019 comprehensive inspection)
Activities offer regular variety like community trips, holidays, and visiting entertainers but no dedicated coordinator or named specialist programmes.
People were supported to take part in social activities in Wraxall Road and the community. Annual holidays were arranged... External providers of entertainment visited the home regularly such as musicians, animal therapy, and expressive arts. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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