Last updated: 9 February 2026
"Approachable management and consistent long-term staff create an open culture, although basic training and limited activities need improvement."
People told us they felt safe. Staff received training on safeguarding adults and were knowledgeable about the procedures. Risk assessments were in place ... Incidents and accidents were reported and reviewed regularly.
There was an open culture where staff and people could raise concerns or issues. Staff spoke highly of their roles. One member of staff said, 'I love it here. It's a unique place.'
People were supported by a small but consistent team of long-term staff who were kind and caring. ... Although staff worked across the provider's other services, people told us they had consistent support from staff they knew well.
Staff had been trained to carry out their roles. There was a training plan in place which highlighted when refresher training was due. Staff told us they could request additional training if required.
The registered manager said, 'We have an open-door policy; staff can come and talk to us whenever.' A member of staff confirmed this and told us, 'All of the management team are really approachable; they're all nice people.'
People took part in activities of their choice. For example, one person told us they had been working at a local farm that morning. Other people attended a woodwork group, went walking, took bus trips and attended other activity groups.
Training covers basics and refreshers but no specialist courses or funded qualifications for staff
Staff had been trained to carry out their roles. There was a training plan in place which highlighted when refresher training was due.
Activities include community outings and groups but no dedicated coordinator or specialist programmes
People took part in activities of their choice. For example, one person told us they had been working at a local farm that morning. Other people attended a woodwork group, went walking, took bus trips.
Minor gaps in recording medicines given to relatives on leave, even though no harm happened
Minor improvements were needed to strengthen the process of managing medicines when people went on social leave. ... staff had not recorded the quantity of medicines they had given.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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