Working at Worstead Lodge

No permanent manager in post, so leadership feels unstable with recent upheaval.

At the time of our inspection there was not a registered manager in post. A new manager had very recently started in post and had started the process to apply to register with CQC.

Staffing stretched by high turnover and agency workers who don't know residents well, leading to gaps in support like shopping and cleaning.

Due to vacancies, the service used some agency staff who didn't always know people and their needs well... People also told us about the impact the high rate of staff turnover had on their support.

Medication records have gaps and errors, plus past safeguarding issues like financial abuse weren't handled right.

Medicines had not been managed safely. Records were missing and there were discrepancies and gaps... A recent situation demonstrated that the provider's system in place to prevent financial abuse had not been robust.