Working at Wordsley House
10 Westbourne Road, Hartlepool, TS25 5RE
Operated by Mr & Mrs J T Orley
8 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and good staff morale with strong safety, but unstructured activities and uncertain staff retention hold it back."
Safety & Risk
8/10
✓
2022 IPC inspection: Assured on preventing infections, PPE use, testing, vaccinations, outbreak management; 2020: effective safeguarding and risk management.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: 'Staff morale and teamwork were good' and they were 'enthusiastic about ensuring people received good care'.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: 'There is always enough staff' and provider had measures to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: 'Staff were appropriately trained and carried out their roles effectively' and received regular supervisions.
Management
7/10
✓
Per 2020 comprehensive inspection: People and relatives said 'The manager is exceptional' and staff told us 'the management team were very supportive'.
Programmes
4/10
!
Per 2020 comprehensive inspection: People did activities of choice like 'play chess', 'go on my computer', 'play with the cat', listen to music, watch TV.
Points to consider
No activities coordinator or structured programme, just basic individual hobbies like chess and playing with the cat.
Per 2020 comprehensive inspection: People told us, 'I play chess and go on my computer', 'We play with the cat', 'I listen to music and watch television'
Staffing is adequate to meet needs but no details on low staff turnover or minimal agency use.
Per 2020 comprehensive inspection: 'There is always enough staff'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews