Working at Wordsley Hall
Mill Street, Stourport On Severn, DY8 5SX
Operated by Minster Care Management Limited
44 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by approachable management and enjoy a warm family culture, but tight afternoon staffing leaves them tired."
Safety & Risk
7/10
✓
records we reviewed demonstrated people received their medicines as prescribed... Staff were aware of their responsibilities to report... Risks... assessed... monthly... Systems... for all accidents and incidents to be reviewed.
Staff Culture
8/10
✓
Staff spoke positively... 'I love it here, it has a good feeling... we all support each other'... A relative told us, 'There is lots of hugs and kisses here it is like one big family'.
Staffing Levels
6/10
✓
People told us there was enough staff on duty to meet their needs. One person said, 'There is enough staff but we could do with more as they work so hard and look tired'... One staff member said, 'We could do with more in the afternoon'.
Training & Dev
6/10
✓
Staff told us they received the training they needed... induction... all key training... national vocational qualification... regular supervision and appraisals.
Management
8/10
✓
The registered manager was described as approachable, kind, open and transparent... Staff told us they felt supported... The manager is approachable and checks in on us.
Programmes
6/10
✓
The home has a designated activities co-ordinator... trips... weekly sparkle discussion... one to one time... Reminiscence Interactive Technology Activities (RITA)... dog comes in.
Points to consider
Staffing is enough to meet needs but staff say they get tired by end of shift and want more help in the afternoons.
One person said, 'There is enough staff but we could do with more as they work so hard and look tired at the end of their shift.' One staff member said, 'We could do with more in the afternoon'.
Only standard training like inductions and NVQs with supervision, no specialist or funded development programmes.
Staff told us they received the training they needed for their role... induction... key training... national vocational qualification... regular supervision.
Varied activities with a coordinator like trips and tech but no specialist therapeutic programmes or staff training in them.
designated activities co-ordinator... trips... sparkle discussion... RITA... bingo, exercise... dog comes in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews