Working at Worcester Lodge
30-32 Castle Road, Clevedon, BS21 7DE
Operated by Worcester Garden (No.1) Limited
39 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Regular training and supervisions, positive culture, and varied activities, but managers' audits missed safety risks like hot surfaces and garden hazards."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: Uncovered radiators, exposed pipework, portable heaters, garden hazards without risk assessments (breach of Regulation 12); some areas not clean; incidents not fully reviewed for reoccurrence.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said there was a positive culture; 'We work well together.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'There always seems to be plenty of staff around.' 'Staffing is OK, less agency staff are used now.' Per 2022: measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff completed regular training relevant to role and needs of people; service facilitated vocational qualifications in health and social care; regular supervisions.
Management
4/10
!
Per 2019 comprehensive inspection: systems to monitor and review the quality of the service were not fully effective; provider and manager audits did not identify shortfalls around infection control, hot surfaces, refurbishments (breach of Regulation 17).
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activity board displayed bingo, games, animal experiences, excursions, home cinema, silent disco; interactive light table for dementia; 'I never feel bored here.' Per 2022: Activities adapted for stimulation.
Points to consider
Managers' audits and checks missed problems like safety risks from hot surfaces and cleaning issues.
Provider and manager audits at this inspection did not identify shortfalls, work in progress or specific details. For example, around infection control, hot surfaces, refurbishments and maintenance... This was a breach of Regulation 17.
Staff numbers are enough to get by but there is some agency use and COVID caused extra pressures.
'Staffing is OK, less agency staff are used now.' The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Risks from uncovered hot radiators, pipes, heaters and garden rubbish were not assessed properly.
Uncovered radiators and portable heaters did not have risk assessments in place... The garden area had items that could be hazardous to people. Such as a broken table, broken plastic and part of a hosepipe. No risk assessment was in place for the garden. This was a breach of Regulation 12.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews