Working at Woolton Grange Nursing Home

No permanent manager in place, just the deputy acting up even though they have applied to take over officially.

The registered manager had not been working at the home since May 2018. The deputy manager was acting manager and had applied to become registered with the Care Quality Commission.

Staffing is adequate but nothing special, sometimes staff seem rushed and nights have too few workers which they are fixing.

Nearly all of the feedback from people at the home, their relatives and visiting health and social care professionals was that there was now enough staff on duty at the home. A few people commented that at times staff can be rushed and don't have a lot of time. ... they had identified that the current level of three staff in late evening and overnight was not enough and was in the process of increasing this to four.