Last updated: 9 February 2026
"Staff feel well supported with safe staffing and regular supervision, but risk plans not always ready fast enough for new arrivals or hospital returns."
Systems to assess and manage risk were not always sufficient; risk assessment and care plans were not always completed in a timely manner for people who were newly admitted or who had returned from hospital.
Staff received regular supervision with their line manager and felt engaged and involved. Staff told us they enjoyed working at Woolston Mead.
Staffing levels were safe. We observed staff were attentive and available to respond to people's needs on each day of our inspection; staff told us they felt well supported.
The registered manager and provider was responsive to any improvements we identified and took immediate action to address any issues raised; staff told us they felt well supported.
Risk plans not always ready fast enough when someone new arrives or comes back from hospital, making it harder to keep care safe.
risk assessment and care plans were not always completed in a timely manner for people who were newly admitted to the service; or who had returned to Woolston Mead from a period in hospital.
Leaders respond quickly to issues but still not fully on top of checking risks and care plans for new people.
Some focus was still needed to continuously monitor the quality of the environment and the care plans of people newly admitted to the service.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp