Working at Woody Point
Station Road, Beccles, NR34 8EF
Operated by Amber Care (East Anglia) Ltd
6 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Relevant training and a supportive culture for staff, but the manager covering care shifts and staffing shortages disrupt oversight and care continuity."
Safety & Risk
4/10
!
Whilst we found no evidence of harm the concerns, we identified had not been fully risk assessed and mitigated against to ensure people's safety. These concerns amounted to a breach of regulation 12 (Safe care and treatment).
Staff Culture
6/10
✓
Staff told us they felt supported, and the registered manager was visible in the service. One member of staff shared, 'This type of job is not for everyone. But I love my job, I can't think of anything currently that could do with improvement other than the staffing situation.'
Staffing Levels
4/10
!
Staffing challenges including personnel changes, retention and recruitment had impacted on continuity of care and there were instances of people's routines being affected. A member of staff said, 'There's not always enough staff on each shift...'
Training & Dev
6/10
✓
Staff said the training they had received was relevant... Specialist learning disability and autism training was provided. This included Non-Abusive Psychological and Physical Intervention (NAPPI) and The Oliver McGowan Mandatory Training on Learning disability and autism.
Management
3/10
✕
The registered manager's responsibilities were too great and this had impacted on their oversight of the service. In addition to covering care shifts at Woody Point they supported the provider's other managers nearby, who were new to the role.
Programmes
4/10
!
Per 2020 comprehensive inspection: People were supported to take part in activities of their choice... We observed staff taking people out on their own to visit places they liked in the community.
Points to consider
The manager has to cover care shifts and support other homes, so spends less time overseeing and supporting the team here.
To maintain safe staffing levels the registered manager had been covering care shifts instead of overseeing the service. The registered manager's responsibilities were too great and this had impacted on their oversight of the service.
High turnover and vacancies leave you short staffed at times, disrupting routines and meaning new staff take time to learn residents well.
Staffing turnover had at times disrupted the quality of the service people received. Staff shared examples of inconsistencies including being stretched which resulted in changes to people's routines... When they are new it's still hard because they don't know the job/service users fully yet.
Some risks to residents like wandering off unsupervised are not fully checked and fixed yet.
The service had not fully considered and mitigated the risks for 1 person that lived in the service who was at risk of leaving the service unsupervised and of climbing fence panels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews