Last updated: 10 February 2026
"Strong safety measures and a family-like culture with stable staffing, but training lacks funded qualifications and activities suffer from old equipment."
All IPC assurances met: effective PPE, testing, outbreak prevention, hygiene (2022); incidents analysed leading to improvements like pressure mats (2018).
The service had a positive ethos and open culture; staff said it is a bit like a family. Per 2018 comprehensive inspection.
Safe staffing levels were maintained at the service (2022); staff felt there were enough staff available and service did not use agency staff (2018).
All staff had completed external IPC training with regular refreshers and competency checks (2022); staff received induction, relevant training like dementia awareness, and supervision (2018).
People, their relatives and staff felt confident to approach the registered manager and felt they would be listened to. Per 2018 comprehensive inspection.
Activities were encouraged socially distanced and repeated throughout the week (2022); activities organiser provided group games, hobbies, seasonal trips (2018).
Staff get regular training and supervision plus some specialist topics like dementia awareness, but no funded qualifications or career paths.
One relative told us, 'The staff here have a good training programme.' We did note that the activities organiser... had not received specific training to enhance this role. Per 2018 comprehensive inspection.
Activities coordinator runs games, hobbies and seasonal trips, but old equipment and fewer outings in winter limit variety.
The activity organiser... 'some of my equipment is very old and not always appropriate... We don't do anything when it's winter though.' Per 2018 comprehensive inspection.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp