Working at Woodville Residential Care Home

No permanent manager in post.

There was no registered manager , however the provider had a manager to run the service with support from the nominated individual.

No activities programme or coordinator, so the role is mostly routine personal care with some basic chats and games.

staff ... taking time to chat to people and engaging them in activities, for example playing pairs, engaging in a film or general discussion.

Management systems like audits are in place but need ongoing oversight to sustain improvements.

Audits and systems were now in place. These need to be continued and developed with clear oversight to ensure the improvements are sustained and embedded.