Working at Woodview House Nursing Home

No permanent manager in post, and oversight systems failed to spot big problems.

On arrival at the inspection we were informed the registered manager had very recently resigned. Systems and processes in place did not provide effective oversight of the service.

Recruitment records are incomplete and disorganized, missing key checks like criminal records.

Staff files seen did not demonstrate a robust and efficient recruitment process. For example, in one file there was no evidence of gaps in the person's work history being explored and in another, no evidence of a Disclosure and Barring check.

Training has gaps, like unfinished inductions and no supervision or skills checks.

Staff had not been given the opportunity to attend supervision meetings... training matrix in place identified a number of staff had not completed their induction handbook. The lack of observed practice of staff.