Last updated: 9 February 2026
"Staff feel supported by visible managers, with good training and upbeat culture, although basic activities and staff changes affect stability."
People were protected from the risk of harm and abuse. Staff were trained to recognise and respond to safeguarding concerns.
One staff member said, 'It is 100% better with the recent changes... staff morale has changed, and everyone seems more upbeat'
There were enough staff to meet people's needs. One person said, 'I have a buzzer and the staff come when I press it. Staff do come quickly'
training records we viewed evidenced all staff had undertaken relevant training. Additional training had been made available to staff to enhance their skills and knowledge
The management team were visible and approachable, and staff felt supported in their roles.
Relatives told us they felt activities were much improved... [Relative] tells me that they had a go at different activities such as painting and colouring.
Only basic activities like painting and colouring with no dedicated coordinator or specialist programmes, so the role might feel routine at times.
Relatives told us they felt activities were much improved. One relative said, 'This is again something that has significantly improved. There has been clear communication about what activities there are and timetables as to when.' Another relative told us, '[Relative] tells me that they had a go at different activities such as painting and colouring.'
Staffing is adequate but there have been lots of staff changes, which might affect team stability.
There had been lots of staff changes across the service to ensure staff were suitably skilled to support people in the most effective way.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp