Last updated: 9 February 2026
"Approachable visible managers and a supportive valued team, but mixed staffing views with busy day pressures and incomplete training."
Risks to people were assessed. Accidents and incidents were recorded, and feedback was shared with staff so lessons could be learnt, and practice improved. Medicines were administered safely... Staff training records and monthly audits in medicines management were up to date.
Staff told us they felt part of a team and were valued by the managers and their colleagues. Comments from staff include 'Colleagues are really helpful, friendly' and 'Everything is really good [working at Woodview]. 100% happy...'
Comments from both relatives and staff about staffing levels were mixed. However, everyone we spoke with agreed it was an improving picture... Agency use is definitely getting less.
Staff were expected to regularly complete training. This included specialist training... Staff compliance was at 82% and this had been identified by the regional manager as requiring action to increase compliance.
Relatives confirmed the registered manager was approachable. Management were visible in the service, approachable and took a genuine interest in what people, staff, relatives and other professionals had to say.
Staff supported people to take part in activities and pursue their interests in their local area. There were meaningful activities and social opportunities for people living at Woodview to participate in.
Staffing is adequate but mixed views on levels with some agency use and pressure on busy days.
Comments from both relatives and staff about staffing levels were mixed... A member of staff told us, 'Some days we [staff] feel under pressure'... Agency use is definitely getting less.
Only standard training with some specialist topics but compliance at 82 percent needs improvement.
Staff compliance was at 82% and this had been identified by the regional manager as requiring action to increase compliance.
Activities are meaningful with outings and one to one time but no dedicated coordinator or specialist programmes.
There were meaningful activities and social opportunities for people living at Woodview to participate in... Staff supported people to take part in activities and pursue their interests in their local area.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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