Last updated: 10 February 2026
"Staff receive good training and feel valued in a trusting culture, but no registered manager yet and staffing shortages at busy times need addressing."
People received their medicines safely and as prescribed, though improvements were needed in some areas of medicines records.
Managers and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally and fairly.
Staff told us there were times when they felt staffing levels were not sufficient to meet people’s needs in a timely way. A staff member told us, “Morning times are a struggle if we only have 4 staff on.”
Staff were valued, supported, and received all the relevant training they needed to perform their roles and responsibilities well.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was in post; they intended to apply to register with us.
Some people felt the activity provision had declined. They told us, “There used to be two activity staff, but they’ve left. Now there is one, but they can’t do it all.”
No permanent manager in post yet, so leadership and oversight come from the provider's representative.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was in post; they intended to apply to register with us. The provider’s representative was providing additional support with governance and oversight.
Staff get stretched at busy times like mornings and weekends, so residents sometimes have to wait and staff feel rushed.
Staff told us there were times when they felt staffing levels were not sufficient to meet people’s needs in a timely way. A staff member told us, “Morning times are a struggle if we only have 4 staff on... this means us having to apologise to people for them having to wait.”
Only one activities person now after others left, so not enough variety or daily options like quizzes or outings.
It’s gone off a bit to be honest. There used to be two activity staff, but they’ve left. Now there is one, but they can’t do it all. I like chair exercises and throwing games but don’t join in much else.”
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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